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Skillo

TERMS OF SERVICE

Last updated: 6 July 2026

The following Terms of Service (“Terms”) govern the contractual relationship between TIDALANCER LTD, a company registered under the laws of England and Wales, registered address at 167 - 169 Great Portland Street, 5th Floor, London, England, W1W 5PF, company number 17281614 (“”we”, “us”, “Company”) and the users who use the services of the Company (“User“ or Freelancer”, collectively “you” or “your”), and define the Terms under which our services are used.

By accessing the Website and/or registering on https://skillo.work (“Website”) you agree to be bound by these Terms presented therein, including those additional terms and conditions and policies referenced herein and/or available by hyperlink here or on the Website. These Terms shall apply to all users of the Website or our services, including without limitation users who are browsers, customers of the Company etc.

Please read these Terms carefully before accessing, using or obtaining any materials, information, products or services. As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these Terms to make sure that they contain all that you want and nothing that you are not happy with or do not accept. If you do not accept all of these Terms, then you may not use the Website or any of our products or services.

  1. Application

The Terms apply to the use of the Website, purchase of any products or services with us via Website (“Services”). By accessing, using our Website or purchasing via our Website, you agree to be bound by these Terms, Privacy Notice and Cookie Notice (collectivel, the “Privacy Policy”) and other additional terms, conditions and policies that may referenced here and/or available by hyperlink on the Website (hereinafter together referred to as “Terms of Use”).

  1. Legal Information

This Website is administrated, moderated, operated and owned by TIDALANCER LTD, the company registered under the laws of England and Wales, company number 17281614

Address: 167 - 169 Great Portland Street, 5th Floor, London, England, W1W 5PF

Support: support@skillo.work

  1. Contract

The contract between the user and the Company is made upon the user's registration on the Company's Website. Users can register for free by completing the registration form, during which certain data from their user profiles are stored in the Company's database.

The Company retains the right to reject user registrations on valid and objective grounds. Such grounds may include but are not limited to: violation of the Terms of Use, implementation of fraud prevention measures, doubts regarding the user's identity, suspicion of spamming activities, uncertainty about the user's age, fraudulent behaviour, or attempts to register in markets where the Company's services are unavailable. The Company may require additional steps for registration, such as an identification process or spam prevention measures.

The Services are provided free of charge unless specified otherwise in these Terms. Each user is permitted to create only one user account. Prior to registering a new user account, any existing user accounts must be deleted. Users who have been blocked by the Company are prohibited from creating multiple or repeat registrations.

  1. Eligibility

To use our Platform, you must be at least 18 years old or have the consent of a parent or guardian.

Access to and use of our Platform may be restricted or prohibited in certain jurisdictions or territories due to legal or regulatory requirements.

The following territories are specifically restricted: Afghanistan, Albania, Algeria, Angola, Belarus, Bosnia and Herzegovina, Bulgaria, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, China, Croatia, Cuba, Democratic Republic of the Congo, Democratic People's Republic of Korea (North Korea), Ethiopia, Gabon, Guatemala, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Kenya, Kosovo, Laos, Lebanon, Liberia, Libya, Madagascar, Mali, Moldova, Monaco, Montenegro, Mozambique, Myanmar (Burma), Namibia, Nicaragua, Niger, Nigeria, Northern Cyprus, North Macedonia, Philippines, Republic of Congo, Russia, Senegal, Serbia, Sierra Leone, Somalia, South Africa, South Sudan, Sri Lanka, Sudan, Suriname, Syria, Tanzania, Tunisia, Venezuela, Vietnam, Yemen, Zimbabwe as well as all disputed/occupied territories (e.g., Northern Cyprus, Crimea, Donetsk, Kherson, Luhansk and Zaporizhzhia territories etc.) and any other jurisdiction where it would be illegal under applicable laws and regulations with regard to the Company. Please note that this list may change as necessary to maintain strict adherence to all applicable legal requirements.

By using our Platform, you represent and warrant that you meet the eligibility requirements.

  1. Identity Verification and Know-Your-Customer (KYC) Compliance

To maintain the security, integrity, and legal compliance of the platform, Company may, at its sole discretion or as required by applicable law (including anti-money laundering, counter-terrorist financing, and sanctions regulations), require you to verify your identity before accessing certain features, executing transactions, or continuing to use the Website and Services.

When requested, you agree to provide the Company with accurate, current, and complete information and documentation. This may include, but is not limited to:

  1. Your full legal name, date of birth, nationality, and physical address;
  2. A copy of a valid government-issued photo identification (e.g., passport, national identity card, or driver's license);
  3. Proof of address (e.g., a recent utility bill or bank statement);
  4. For corporate entities, constitutional documents, proof of registration, beneficial ownership details, and authorization for the representative to act on behalf of the entity; and
  5. Any other information or documentation the Company deems necessary to verify your identity or the source of your funds.

You authorize the Company, directly or through third-party identity verification service providers, to make any inquiries we consider necessary to validate your identity and the information you provide. This may include screening your details against government watchlists, sanctions lists, PEP (Politically Exposed Persons) databases, or requesting consumer or credit reports.

Any personal data collected during the KYC and identity verification process will be processed in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and UK GDPR.

Identity verification is an ongoing process. You must immediately update your account details if there are any changes to the information or documentation you previously provided. The Company reserves the right to request updated or additional verification documents at any time.

If you fail to provide the requested information, provide false, inaccurate, or misleading information, or if we are unable to verify your identity to our satisfaction, the Company reserves the right, in its sole discretion and without prior notice, to:

  1. Reject your registration;
  2. Decline, cancel, or reverse any transaction
  3. Limit, suspend, or restrict your access to your account or the Services; or d. Terminate your account and your relationship with the Company immediately.

To the maximum extent permitted by law, the Company will not be liable for any direct or indirect losses, damages, or lost opportunities resulting from the suspension, restriction, or termination of your account due to your failure to complete or pass the KYC and identity verification process.

  1. Description of Services

Through the Platform, the Company operates as an online marketplace where Users and Freelancers can identify each other and buy and sell Freelancer Services. Subject to these Terms, the Company provides the Services to Users, including hosting and maintaining the Website and Platform, and facilitating the formation of Service Contracts. When a User enters into a Service Contract, the User agrees to use the Services exclusively to invoice, receive, and pay any amounts owed under that Service Contract.

The Company does not perform nor does it employ individuals to perform Freelancer Services. You acknowledge and agree that the Company does not supervise, direct, control, or monitor Freelancers or Users in the performance of any contractual obligations they may have under a Service Contract, and you agree that:

    1. Company is not responsible for ensuring the accuracy, completeness, or legality of any content posted by Users or Freelancers on the Platform;
    2. Company is not responsible for the offering, performance, or procurement of Freelancer Services;
    3. Company does not make any representations about or guarantee the quality, safety, or legality of any particular Freelancer Services; and
    4. nothing in these Terms will create an employment, agency, partnership, or joint venture relationship between the Company and any Freelancer.

You further acknowledge and agree that Users, and not the Company, are solely responsible for:

  1. evaluating and determining the suitability of any Project or Freelancer;
  2. assessing whether to enter into a Service Contract with a Freelancer and verifying any information about such Freelancer;
  3. deciding whether to enter into a Service Contract, as well as determining the contract terms; and
  4. negotiating, agreeing to, and executing any terms of a Service Contract, and for performing and monitoring performance under it. All Service Contracts are entered into directly between Users and Freelancers, and the Company is not a party to any Service Contract.

Nothing in this Agreement is intended to or does prohibit or discourage any User or Freelancer from engaging in any other business activities or providing any services through any other channels they choose, subject always to the Non-Circumvention provisions set forth in clause 33 of these Terms.

  1. Contractual Relationships Between User and Freelancer

If User and a Freelancer decide to enter into a Service Contract, the contract is a contractual relationship directly between the User and the Freelancer. Company is not responsible for and is not a party to any Service Contract and under no circumstances will any such contract create an employment or any service relationship between Company and any User.

With respect to any Service Contract, Users and Freelancers may enter into any agreements that they deem appropriate, provided that those agreements do not conflict with, narrow, or expand Company’s rights and obligations under the Terms.

  1. Account Top-Up, Payment Processing, and Platform Fees

To acquire or purchase any services from freelancers through the Platform (the "Freelancer Services"), the User must first top up their Account with sufficient funds (the "Account Balance"). All transactions for Freelancer Services must be funded through the Account Balance. The User will not be permitted to contract with a Freelancer or initiate any Freelancer Services if their Account Balance is insufficient to cover the full price of the Freelancer Services plus all applicable fees.

When a User commissions the Project from a Freelancer, the corresponding funds for that Project (the "Project Funds") will be deducted from the User’s Account Balance for the benefit of the Freelancer. The Company will withhold these Project Funds and will not release them to the Freelancer until the Project is completed by the Freelancer and accepted by the User in accordance with these Terms.

In consideration for providing, maintaining, and facilitating access to the Platform and its services, the Company may charge service and administrative fees (the "Platform Fees"). The User hereby authorizes the Company to automatically withhold, deduct, and retain the Platform Fees from the User's Account Balance, or directly from the Project Funds, at the time of the transaction or upon release of the Project Funds.

All Platform Fees will be clearly indicated and displayed on the Platform. The Company will present the exact breakdown of the Platform Fees to the User prior to any Account top-up or transaction finalization. The Company reserves the right to modify its Platform Fees at any time, with any changes taking effect upon being updated and displayed on the Platform.

The User acknowledges and agrees that: (a) the Account Balance does not constitute a banking deposit, does not accrue interest, and is not insured by any government deposit guarantee scheme; (b) the Account Balance represents prepaid credits solely intended for use within the Platform to purchase Freelancer Services; and (c) all payment transactions and top-ups are processed by licensed third-party payment service providers, and the User agrees to comply with such providers' terms of service.

All prices, Account top-ups, Platform Fees, and payments for Freelancer Services on the Platform are processed in euros (EUR). If you use a payment method denominated in a different currency, your payment provider may apply its own exchange rate and currency conversion fees, and the final amount charged may differ from the amount displayed on the Platform.

  1. Taxes

Company Fees are exclusive of taxes. Company may be required by applicable law to collect or pay certain taxes or levies, including income tax or VAT (which some jurisdictions refer to as GST or local sales taxes). These collection and withholding requirements and rates may change based on changes to the law in your area. Any amounts Company is required or permitted to collect or withhold for the payment of any such taxes shall be collected or withheld in addition to the fees owed to Company under the Terms.

Freelancer acknowledges and agrees that Freelancer is solely responsible for:

  1. all tax liability associated with payments received from Freelancer’s Users and through Company, and
  2. obtaining any liability, health, workers’ compensation, disability, unemployment, or other insurance needed or required by law, and that Freelancer is not covered by or eligible for any insurance from Company;
  3. determining and fulfilling Freelancer’s obligations under applicable laws and regulations with respect to invoicing and reporting, collecting, or remitting any applicable taxes or charges; and
  4. determining if Company is required by applicable law to withhold any amount of the Freelancer Fees and notifying Company of any such requirement and indemnifying Company for any requirement to pay any withholding amount to the appropriate authorities (including penalties and interest). Freelancer is responsible for paying all taxes arising in connection with any Service Agreement entered into on the Platform and this Agreement, without any offset or deduction to the fees paid to Company.

In the event of an audit of Company, Freelancer agrees to promptly cooperate with Company and provide copies of Freelancer’s tax returns and other documents as may be reasonably requested for purposes of such audit, including but not limited to records showing Freelancer is engaging in an independent business as represented to Company.

  1. Submission and Acceptance of Freelancer Services

Upon completion of the agreed Freelancer Services (or a specific milestone), the Freelancer will submit the deliverables to the User through the Platform. The User will have 3 Business Days from the date of submission (the "Review Period") to review the deliverables to ensure they meet the agreed specifications.

If the deliverables are satisfactory, the User must formally accept them through the Platform's interface. Upon the User’s acceptance, the withheld Project Funds (less applicable Platform Fees) will be released and transferred to the Freelancer’s account.

If the deliverables do not meet the agreed specifications, the User must reject them within the Review Period by providing a clear, written explanation of the deficiencies to the Freelancer through the Platform. If the parties cannot resolve the deficiency, either party may initiate the Platform's dispute resolution process.

If the User fails to either accept or reject the deliverables within the Review Period, and does not initiate a dispute, the deliverables will be deemed automatically accepted by the User. Upon deemed acceptance, the Company is authorized to release the withheld Project Funds to the Freelancer.

  1. Direct Contracting Between Users and Freelancers

When a User purchases Freelancer Services, the User and the Freelancer are entering into a direct, legally binding agreement with each other governing those services (the "Service Contract").

The User and the Freelancer may agree on custom terms and conditions for their Service Contract (such as specific project milestones, delivery timelines, intellectual property transfer terms, or service standards).

Any custom terms agreed to between the User and the Freelancer in a Service Contract must not contradict, conflict with, or circumvent these Terms. In the event of any conflict or inconsistency between the terms of a Service Contract and these Terms, these Terms shall prevail and govern in all respects. No Service Contract may modify the payment, platform fee, or dispute resolution mechanisms set forth by the Company.

  1. Payment Terms

In order to process your payments we may request the billing information from you, such as: your name; your phone; your email; your payment data and other data that may be displayed in the order menu at the Platform.

You are responsible for providing accurate and up-to-date billing information when making a purchase of Services through our Platform. If you believe that there has been an error in the billing of your purchase, please contact us immediately for assistance. We may retain your billing information for future purchases, unless you request that we delete it.

We accept payment methods shown on the Website. We may add or remove payment methods at our discretion. Please note that your use of payment method may be subject to additional fees and charges, including but not limited to foreign transaction fees, currency conversion fees, and other fees assessed by your card issuer. These fees are not controlled by our Website and we are not responsible for any charges or fees assessed by your card issuer.

You must not use any payment instrument without the express authorization of the cardholder or account holder. We may cancel orders where payment is declined, suspected to be unauthorized, or otherwise flagged by fraud controls.

We may use third-party payment processors. Your use of such processors may be subject to their terms and privacy policies. We are not responsible for processor errors, delays, or failures beyond our control.

We do not accept certain payment methods, including cash, money orders, personal checks, or cryptocurrencies, unless expressly stated otherwise.

Our Website strictly prohibits the use of debit and credit cards that are not authorized by the cardholder. By using our Website, you agree that you will not use any credit card that you do not have express permission to use. If the payment method provided is declined or unable to be charged for any reason, we reserve the right to cancel the order.

  1. Refunds and Chargebacks

Except as explicitly provided under applicable mandatory laws, all Account top-ups, purchases of prepaid credits, and payments for Freelancer Services are final, non-refundable, and non-reversible. Once funds are deposited into the User’s Account Balance, they cannot be withdrawn, refunded, or redeemed for cash, unless the Company, in its sole discretion, agrees to make an exception.

The User must not initiate, request, or attempt a chargeback, payment reversal, or dispute with their credit card issuer, bank, or payment processo (each, a "Chargeback") for any Account top-up or transaction completed on the Platform.

If a User initiates a Chargeback, the Company reserves the immediate right to:

  1. suspend or permanently terminate the User's Account and their access to the Platform;
  2. withhold any pending payouts or funds associated with the User;
  3. charge the User for all costs, administrative expenses, and legal fees incurred by the Company in investigating and contesting the Chargeback (including a flat chargeback processing fee); and
  4. utilize any lawful collection methods to recover the amount of the Chargeback and any associated fees, which may include deducting the equivalent value from the User's current or future Account Balance.
  1. Service Content

The Services may include content and materials contained therein, including but not limited to software, images, graphics, video, audio, text, information and logos, including Content generated, created by you or submitted to the Services through your account (the “Content”).

The Company do not assume responsibility for Content. The Company neither explicitly nor implicitly endorse, support, or assure the completeness, truthfulness, accuracy, or reliability of any of Content. You are solely responsible for all your Content.

When submitting Content to the Services you represent and warrant that you have all power, rights and authority: to use and submit such content to the Service; to grant the rights for Content to the Company as defined herein.

By sharing any Content through the Services, you are granting the Company and its affiliates a non-exclusive, transferable, perpetual, irrevocable, worldwide, royalty-free, fully paid-up license, with the right to sublicense, to utilize, host, store, copy, communicate, modify, create derivative works from, distribute, publish, publicly display, and publicly perform your Content.

Your feedback, comments, or suggestions regarding the Services are entirely voluntary. We reserve the right to use such feedback, comments, or suggestions at our discretion, without any obligation to you.

The Uer Content you share through our Services may be the subject of moderation as defined herein.

  1. Registration

In order to use our Services, you may be required to create the Account and provide us with accurate and complete information such as your name, phone number and email address. You are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account.

You agree to provide us accurate information when you create your account on our Website. You agree to promptly update your account and other information, including email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed. We will treat information you provide as part of registration in accordance with our Privacy Policy. You should take care in maintaining the confidentiality of your password.

You are free to choose your preferred name as long as it adheres to our Platform guidelines. Your profile name must not include: profane language, derogatory terms, or offensive language; sexually explicit language; phone numbers or any content that breaches our policies.

You further acknowledge that providing false, misleading, or fraudulent information may result in the termination of your Account and/or the restriction of access to our Platform.

We reserve the right, at our sole discretion, to terminate or suspend your account or restrict your access to our platform without prior notice if we have reasonable grounds to believe that you have violated any provision of these terms and conditions or engaged in unauthorized or fraudulent activities.

  1. User Account Policy

You are solely responsible for all activities that occur under your account. You agree not to use the account, username or password of another user at any time or to disclose your password to any third party or do anything else that might jeopardize the security of your account. You agree to notify us immediately of any unauthorized use of your Account.

If we have reasonable grounds to suspect violation of these Terms or that registration information you have provided is untrue, inaccurate, outdated, or incomplete, we may terminate your user account and refuse current or future use of any or all of the features.

We are not responsible for any loss or damage to you or any third party that may be incurred as a result of any unauthorized access and/or use of your account, or otherwise.

  1. Policy Compliance

The Company relies on various tools to ensure a safe experience for all users on the Platform while sharing any information or Content. We reserve the right to utilize any tools, including algorithmic decision-making and conduct human reviews to assess and determine whether content violates our policies outlined below.

By using our Services, you agree to abide by the Terms and other Company policies published at all times. If you encounter any content on the Platform that you believe breaches the Terms, any other published policy or information that you consider to be illegal, please report it to us via email at: support@skillo.work, providing the following information:

  1. a sufficiently substantiated explanation of the reasons why the individual or entity alleges the information in question to be illegal content;
  2. a clear indication of the exact electronic location of that information, such as the exact URL or URLs, and, where necessary, additional information enabling the identification of the illegal content adapted to the type of content and to the specific type of hosting service;
  3. the name and email address of the individual or entity submitting the notice, except in the case when another defined by applicable law;
  4. a statement confirming the bona fide belief of the individual or entity submitting the notice that the information and allegations contained therein are accurate and complete.

We may enforce these policies through various means, including but not limited to issuing written warnings, removing content or restricting or terminating a User’s access to the Platform. We reserve the right to remove accounts at our discretion for repeated violations of these policies or for a single severe violation. Application of any of such measure shall be followed by provision of a clear and specific statement of reasons for any restriction imposed against you.

You may appeal the Company`s moderation decisions by submitting email to support@skillo.work. The Company retains sole authority and final decision-making power regarding whether content or behaviour violates our Terms.

The Company is entitled to remove permanently and irreversibly any User Content that infringes Terms or any other applicable laws and policies, without giving any guarantee for recovering your information. Additionally, we may report respective law enforcement authorities or judicial authorities if we have any suspicion that your User Content may give a rise for criminal offence.

  1. Prohibited Behaviour and Content

You are expected to behave in a respectful and appropriate manner while using our Services. The following content and behaviours are strictly prohibited on the Platform:

  • offering or promoting illegal goods, services, information, images or technology;
  • offering or promoting escort services, prostitution, weapons or controlled substances, illicit drugs;
  • advertising of any goods and services on the Platform without the Company`s permission;
  • posting illegal links or sites, offering illegal goods, services, or technology;
  • posting any content which promotes any kinds of sexual exploitation, abuse, pornography or any other illegal activity or inactivity;
  • posting any content which violets any rights children, minorities, animals and other vulnerable groups;
  • engaging in coordinated deceptive activities, such as manipulating votes;
  • sharing deceptive or harmful links on the Platform;
  • activity with intent to harass, intimidate, or humiliate an individual;
  • revealing someone’s personal or confidential information without permission, including without limitation: home address, physical location; identity documents; private phone numbers; private email addresses; real name of a pseudonymous account.
  • hate speech, such as promotion of hatred toward groups of people or individuals based on their race or ethnic origin, religion, disability, gender, age, veteran status, or sexual orientation/gender identity;
  • spreading violence or calling for serious physical harm, act of terrorism to any individual or group of individuals, soliciting or sharing information, strategies, or methods on how to commit suicide or self-harm;
  • posting and spreading content that infringes any intellectual property or personal right of another party, including copyright, trademark, or privacy rights.

In addition to other prohibitions as set forth in the Terms, users are prohibited from using the Platform or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services or Platform; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Services or Platform. We reserve the right to terminate your use of the Services for violating any of the prohibited uses.

  1. Intellectual Property Rights

The Website/Platform and all content and materials contained therein, including but not limited to software, images, graphics, video, audio, text and logos, are the property of the Company, its affiliates or licensors and are protected by applicable intellectual property laws. You may not copy, reproduce, distribute, publish, display, perform, modify, create derivative works, transmit, or in any way exploit any part of this Website without the prior written consent of the Company. The Company respects the intellectual property rights of others and expects its users to do the same. If you believe that any Website`s content somehow infringes you intellectual property rights, please contact us at support@skillo.work with the following information:

• a description and grounds for the claim;

• a description of where the material that you claim is infringing is located on the Website/ Platform;

• your contact information, including your name, address, telephone number, and email address;

• a statement by you that you have a good faith belief that the disputed use is not authorized by the owner of intellectual property rights, its agent, or the law;

• a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the owner of intellectual property rights or authorized to act on the owner's behalf.

The Company undertakes to remove any content or materials on its Website that infringe upon the intellectual property rights of others. All trademarks, service marks, trade names, logos, and other designations used on this Website/Platform are the property of their respective owners. You may not use any of these marks or logos without the prior written consent of the owner.

  1. Copyright, Trade and Service Marks

The Website/Platform (including, but not limited to, text, photographs, graphics, video, audio content, metadata, and computer code) are protected by copyright as collective works or compilation under the copyright laws of applicable law and other countries.

All individual articles, photographs, graphics, video, audio, and other content, or elements comprising the Website/Platform are also copyrighted works. All copyrights on the Website/Platform are owned by us or by our third-party licensors to the extent permitted under the applicable law and all international copyright laws. Unless expressly authorized by the Company in writing, you are prohibited from publishing, reproducing, distributing, publishing, entering into a database, displaying, performing, modifying, creating derivative works, transmitting, or in any way exploiting any part of the Website/ Platform (including, without limitation, in connection with the training, development, or use of a machine learning and/or artificial intelligence model or tool).

All trademarks, service marks, trade names, product names, and logos appearing on this website are the property of their respective owners. Reference to any products, services, processes, or other information by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation thereof by this Website, or vice versa.

  1. Personal Data Processing

The user of the Website acknowledges that the Company, as the data controller, is entitled to process Personal Data (as defined below) to provide its Services and for other purposes described in the Privacy Policy. The user confirms having read and understood the Privacy Policy and agrees to the provisions described therein.

For the purposes of these Terms the term “Personal Data” means any information that relates to an identified or identifiable natural person, also known as a “data subject”.

  1. Privacy

We strictly adhere to the Privacy Policy and do not share your personal information with third parties without your consent or another appropriate legal basis, in accordance with our Privacy Policy. We are not responsible for the content and privacy practices of other websites that may be linked from our Website.

  1. Changes to Terms/Services

These Terms/Services may be subject to the occasional changes from the side of the Company at its sole discretion, if these changes are objectively justified or necessary for legal or regulatory reasons. It is your responsibility to these Terms regularly. However, the Company shall notify you via your email provided to us in case of significant change of these Terms or any part of the Services.

Your continued use of or access to our Website or the Services following the posting of any changes to these Terms or implementation of any changes to the Services constitutes acceptance of those changes. If you object to any provision of Terms/Services or any subsequent modifications to Terms/Services or become dissatisfied with Website/Platform in any way, your only recourse is to immediately terminate use of Website/Platform and our Services.

  1. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY OR ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS OR LICENSORS (A) BE LIABLE TO THE USER WITH RESPECT TO USE OF THE WEBSITE/PLATFORM, THE CONTENT, SOFTWARE, SERVICES, HYPERLINKS OR THE MATERIALS CONTAINED IN OR ACCESSED THROUGH THE WEBSITE/PLATFORM (INCLUDING WITHOUT LIMITATION ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY A USER ON ANY INFORMATION OBTAINED FROM THE COMPANY), OR ANY DAMAGES THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURES, THEFT, DESTRUCTION, FRAUD, OR UNAUTHORIZED ACCESS TO COMPANY'S RECORDS, PROGRAMS, PLATFORMS OR SERVICES; AND (B) BE LIABLE TO THE USER FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, LOST PROFITS, LOSS, THEFT OR CORRUPTION OF USER INFORMATION, OR THE INABILITY TO USE SERVICES, PLATFORM, WEBSITE OR ANY OF THEIR FEATURES. THE USER’S SOLE REMEDY IS TO CEASE USE OF THE WEBSITE, PLATFORM; (C) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF OUR WEBSITE, PLATFORM, SERVICES; (D) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE PLATFORMS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; AND/OR (E) USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY.

IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES OR COSTS IN AN AMOUNT EXCEEDING THE AMOUNT YOU PAID TO THE COMPANY HEREUNDER.

THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

  1. Disclaimer

The information, products, and services provided on the Website/PLATFORM are provided on an "as is" and "as available" basis. The COMPANY makes no representations or warranties of any kind, express or implied, as to the operation of this Website/PLATFORM or the information, content, materials, products, or services included on this Website/PLATFORM.

You expressly agree that your use of this Website/PLATFORM is at your sole risk. To the full extent permissible by applicable law, the COMPANY disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. The COMPANY does not warrant that this Website/PLATFORM, its SERVICES, or email sent from the COMPANY are free of viruses or other harmful components.

In relation to the Company`s Services, the Company does not warrant that (i) the features will meet your specific requirements, (ii) the features will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the features will be accurate or reliable, (iv) the quality of any products, features, information, or other material purchased or obtained by you through the features will meet your expectations, and (v) any errors in the features will be corrected.

The Company and each user disclaim any warranties for features or SERVICES received through or advertised on the WEBSITE or received through any links provided by the Company.

You understand and agree that your use of OUR WEBSITE/PLATFORM AND SERVICES IS at your own discretion and risk and that you will be solely responsible for any liability, claim, damages, loss, cost or expense, including, without limitation, loss of data, which results from or arises from your use of the WEBSITE/PLATFORM AND SERVICES.

  1. Indemnification

You agree to indemnify, defend, and hold harmless Company, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use of our Website/Platform and Services, your violation of this Terms and Terms of Use, or your violation of any rights of a third party. Should legal action be taken by any party to enforce its terms under these Terms or Terms of Use, it is agreed that if the Company is the prevailing party as determined by final verdict of a court of competent jurisdiction, the Company shall be entitled to full recovery of all costs and fees associated with the legal action in addition to any other compensation granted by court.

  1. Force Majeure

Neither party nor any of their affiliates will be liable for any delay or failure to perform any obligation under this Terms/Terms of Use or any other agreement between the parties where the delay or failure results from any cause beyond its reasonable control, including acts of God, labour disputes or other industrial disturbances, electrical or power outages, utilities or other telecommunications failures, earthquake, storms or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.

  1. Law

These Terms and Terms of Use and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Enland and Wales. This is without prejudice to the consumer's rights under generally binding legislation.

  1. Informal Dispute Resolution.

Before initiating formal legal proceedings, you agree to first submit any dispute, controversy, or claim arising out of or relating to these Terms, the Platform, or the Services to the Company by sending a written complaint (a "Complaint") to support@skillo.work. The Complaint must include: (i) your full name and the email address associated with your account; (ii) a detailed description of the facts giving rise to the dispute; and (iii) the specific remedy or relief you are seeking.

Upon receipt of a complete Complaint, the Company will acknowledge receipt within 5 Business Days. The parties will then make a good-faith effort to resolve the dispute through informal negotiations within 30 days following the date of the Company's acknowledgment. If necessary, the parties may agree to schedule a remote conference to discuss the dispute.

To the extent permitted by law, except for disputes seeking urgent injunctive or equitable relief to protect intellectual property or confidential information, no party may commence formal legal proceedings in court until the dispute resolution procedures set forth in this Section have been exhausted or the 30-day negotiation period has expired, whichever occurs first.

  1. Jurisdiction

Any dispute, controversy, or claim arising out of or relating to these Terms, the Platform, or the Services dispute that is not resolved in accordance with Informal Dispute Resolution Section will be subject to the exclusive jurisdiction of the courts of England, and each party irrevocably submits to the jurisdiction and venue of those courts.

  1. Platform Dispute Resolution Process (Between User and Freelancer)

If a User and a Freelancer cannot agree on the quality, completeness, or acceptance of the Freelancer Services, or if a User rejects the deliverables and the Freelancer disagrees with the rejection, either party may formally initiate a dispute through the Platform's designated dispute resolution portal (the "Dispute"). A Dispute must be raised within 7 calendar days of the rejection or the expiration of the Review Period.

Upon the initiation of a Dispute, the User and the Freelancer will have a period of 48 hours to negotiate in good faith and attempt to resolve the issue mutually (e.g., by agreeing to a partial refund, a price adjustment, or additional revisions). If they reach an agreement, they must submit the terms of their settlement through the Platform, and the Company will distribute the Project Funds accordingly.

If the parties fail to resolve the Dispute mutually within the Good Faith Negotiation Period, either party may escalate the Dispute to the Company for final review. Upon escalation, both parties must submit all relevant evidence (including project briefs, message logs on the Platform, deliverable files, and revisions) within 5 Business Days.

The Company (or its designated internal dispute resolution team) will review the submitted evidence objectively. The Company, in its sole discretion, will make a final determination regarding the allocation of the Project Funds, which may include: (a) releasing the full Project Funds to the Freelancer; (b) refunding the full Project Funds to the User (subject to the deduction of non-refundable Platform Fees); or (c) splitting the Project Funds between the User and the Freelancer in a proportion determined by the Company.

The parties agree that the Company’s determination is final and binding only with respect to the distribution of the disputed Project Funds held on the Platform. The Company's decision does not prevent either party from pursuing external legal remedies (such as court action or arbitration) regarding their underlying contractual obligations under their direct Service Contract.

The Company acts as a neutral facilitator of the Dispute resolution process and does not provide legal advice or legal services. The User and the Freelancer hereby release the Company, its affiliates, and its employees from any and all liability, claims, or damages arising out of or in connection with the Company's investigation, handling, or final determination of any Dispute.

  1. Notifications

If you have any questions or concerns about these Terms of Use or Services, please contact us at support@skillo.work. The email address shall be a single point of contact pursuant. All notification to the Company should be made in English.

  1. Miscellaneous
  1. Entire Agreement. These Terms and any policies or operating rules posted by us on this Website constitutes the entire agreement and understanding between you and us and govern your use of this Website and/or engaging to our Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).
  2. No Waiver. The failure of the Company to enforce any provisions of the Terms or to respond to a breach by you or other parties shall not in any way waive its rights to enforce subsequently any terms or conditions of the Terms or to act with respect with similar breaches.
  3. No Partnership. You agree that no joint venture, partnership, employment, or agency relationship exists between you and the Company as a result of these Terms or your access to and use of the Website and our Services.
  4. Severability. If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be illegal, void, or unenforceable, the unenforceable provision will be modified so as to render it enforceable and effective to the maximum extent possible in order to effect the intention of the provision; and if a court or arbitrator finds the modified provision invalid, illegal, void or unenforceable, the validity, legality and enforceability of the remaining provisions of these Terms will not be affected in any way.
  5. Non-Circumvention. For a period of 6 months from the date a User and a Freelancer first make contact or identify each other through the Platform (the "Exclusivity Period"), both the User and the Freelancer must use the Platform as their exclusive method to communicate, contract, request, deliver, and receive payments for any services or projects between them, directly or indirectly. During the Exclusivity Period, the User and the Freelancer must not, under any circumstances, attempt to circumvent the Platform or its fees. Prohibited activities include, but are not limited to: (a) offering, soliciting, or accepting payments for services outside of the Platform; (b) sharing direct contact information (such as (without limitation ) personal emails, phone numbers, Telegram, or LinkedIn) to move communications or transactions off the Platform; and (c) invoicing or receiving payments for any work initiated on the Platform through any direct or third-party channel other than the Platform.
  1. Definitions

For the purposes of these Terms, the following terms have the following meanings:

“Account” means the personalized digital profile established and maintained by a User or a Freelancer on the Platform, which serves as the interface enabling such user to access, utilize, and interact with the Platform's features, tools, and services;

“Business Day” means any day other than a Saturday, Sunday, or an official public holiday on which clearing banks in London, England, are open for general banking business;

“Freelancer” means any individual, sole proprietor, or legal entity authorized by the Company to use the Platform for the purposes of advertising, offering, performing, and receiving payment for Freelancer Services provided to Users;

“Freelancer Services” means all services, tasks, professional duties, work product, and deliverables performed, created, or delivered to a User by a Freelancer through the Platform;

“Platform” means the combination of the Website and all related Services made available by the Company;

“Project” means a specific, discrete assignment, task, or service engagement posted by a User on the Platform, or mutually agreed upon between a User and a Freelancer, to be performed by the Freelancer using the Platform's infrastructure;

“Intellectual Property Rights” means all forms of intellectual and industrial property rights existing anywhere in the world, whether registered or unregistered, including copyrights, moral rights, trademarks, service marks, trade names, patents, utility models, design rights, database rights, trade secrets, know-how, and all applications or rights to apply for the protection of the same;

“Privacy Notice” means the policy published on the Platform explaining how the Company collects, processes, stores, and protects personal data;

“Services” has the meaning ascribed to it in Clause 1.

“Service Contracts” means the direct, legally binding contract established between a User and a Freelancer governing the scope, performance, and specific terms of the Freelancer Services to be delivered for a Project, as further described in these Terms.

In these Terms:

    1. words in the singular include the plural and vice versa;
    2. any words following the terms "including," "include," "in particular," "for example," or any similar expression will be construed as illustrative and will not limit the sense of the words preceding those terms;
    3. a reference to a statute or statutory provision is a reference to it as amended, extended, or re-enacted from time to time; and
    4. headings are for convenience only and do not affect the interpretation of these Terms.